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Frequently Asked Q.
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General Questions
Website Hosting Questions
Payment Questions
Reseller Hosting Questions
FTP Questions
SSH Questions
I
do not have a domain name. How do I start?
I already have a domain name with a
hosting company, how can I be hosted by you?
General questions
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top)
Q: What is the minimum amount of time I have to stay with your services ?
A: There is no minimum contract so you can cancel at any time, penalty free.
Q: There are many free web hosting services. Why should I pay for web hosting ?
A: Buying professional web hosting from 77hosting gives you many benefits over free services. You get a permanent website address, e.g.,
www.mysite.com, for your website, and complete control over your domain, giving your website a more professional look. You also get to use many web technologies with your account
(Free shopping cart, CGI, PHP etc.) that free accounts can't offer. You also get a generous capacity of
webspace, and we don't put banner ads or popups on your website.
Q: Are there any hidden charges that I should know about ?
A: No, there are no hidden charges. We offer a no hidden charges guarantee, everything is included in the price you see.
Q: Do you offer a 30 day refund policy ?
A: We do not offer such a policy for the simple reason that every new account costs us approximately $20 to open. Therefore, if we were to offer a 30 days refund we would have to charge a set up fee which we feel our customers would not prefer.
Q. Are there any setup fees?
A: 77hosting has no setup fees on virtual shared plan or reseller plans.
For dedicated servers, setup fee applies.
Q. Can I pay
yearly/monthly?
A. Yes. When paid in yearly, you pay 11 months and get
1 month free.
Q. Can I resell your reseller accounts?
A. Yes.
Q. Can I upgrade my account?
A. Yes, at any time:1 Gb
of bandwidth $5.00/month, 1 email account $2.00/month,
100 Mgs of disk space $5.00/month
or simply purchase another plan, and we will add the amount of space/bandwidth according to the plan you just bought to your current account.
PLEASE NOTE: It all depends the disk space/bandwidth left on the current server.
If your current server is fully load, then you might need to purchase another plan.
Q. Do I get a dedicated IP?
A. Yes. Additional IP: $4 per IP per Month + $5 One-time setup fee.
Q. Do you allow adult content?
A. No.
Q. Do you offer backup on your servers?
A. Yes. We offer daily backup on every servers.
Q. Do you offer custom plans?
A. Yes. Please contact us via email at support@77hosting.com with the amount of disk space/bandwidth you after, and we will give you a quote.
Q. Do you provide 24/7/365 support?
A. Yes, servers are monitored, and trouble tickets/email are answered 24/7.
Q. Do you provide uptime guarantee?
A. Yes, we provide 99.9% uptime guarantee.
Q. Does your server provide JSP support?
A. Yes.
Q. How many customers do you have per server?
A. It depends. 15~25 clients per server.
Q. What happens if I exceed my diskspace/bandwidth? A.
You will get notified via email when you reach 80% of the disk space or bandwidth.
Website hosting questions
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Q: Do you support Microsoft FrontPage 98, 2000 & 2002 ?
A: Yes, we fully support FrontPage 98, 2000 & 2002. To activate FrontPage extensions all you need to do is to log into your easy to use control panel and click on FrontPage and install. The extensions are now live straight away. You need extensions if you are going to upload your webpages to your website via FrontPage.
Q: I have just ordered, when can I expect my website to be live ?
A: You will receive your welcome email within 24 hours, however it is normally around 8-10 hours.
Q: You run UNIX servers - but I have a Windows computer - does this matter ?
A: No - not at all. It does not matter what make or model your computer is or what software you run - our servers and webspace work with every type of computer and software without a problem.
Q: Are your servers reliable ?
A: Our servers are *nix based which means they are very reliable indeed. We aim to achieve 100% uptime constantly and are continually working to improve every aspect of our service. We are so confident with how reliable our servers are that we offer a 99.9% uptime guarantee.
Q: How do I access my control panel ?
A: Your control panel goes live as soon as you receive our welcome email. If your website was
www.mysite.com, your control panel would be http://mysite.com/cpanel - please note however that if you have ordered a transfer of an existing website it can take 2-4 days for your website and control panel to become live. In such circumstances we provide a temporary address for you to access your control panel so that you can get working on your website ASAP.
Q: What domain names can I transfer to you ?
A: We can host any domain name in the world and you can transfer any domain name to us free of charge by asking your current provider to change your
nameservers.
Q: I wish to sell products from my website. Do you offer any e-commerce systems ?
A: We offer host of programs such as Agora shopping cart,
Interchange Shopping cart and CS live help etc.....
Q: Will I have shell access to my account ?
A: Yes.
Q:What server hardware do you use ?
A: We use industrial strength web server equipment for performance and reliability including Intel Pentium and Sun Sparc based systems. All servers have a minimum of P4 processors, dual 100Mbit Ethernet adapters, a minimum of 1 gigabyte of memory and a server grade mainboard and chipset. top
Q: I am a website designer, can I order your services and then charge my clients extra and keep the difference ?
A: There is no problem with this at all. In fact, we have many web designers that do this for their clients. You are totally free to charge them whatever you like.
Payment questions
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Q: Can I pay in other currencies ?
A: Yes, as well as paying in $US (American dollars) and ŁUK (British pounds) you can also pay in €Euro.
Q: What happens if I change my credit card ?
A: Our systems will automatically bill the original credit / debit either every month or every year depending on how you elected to pay. When you order your website you will receive a
Payment plan email from PayPal (our payment processor) which will contain a username and password for their system. This is very important and you should keep this email safe. Using the information in this email, you can log into
PayPal's systems and change your credit / debit card details. Please note that we do not delete your website if your credit / debit card fails, we simply contact you to see if we can help. Our systems will try again if the payment fails another 2 times after which your website will be suspended but not deleted. As soon as the payment is received your account is re-opened within minutes.
Q: Is it safe to put my credit / debit card information on your website ?
A: Yes it is. Our online ordering forms are on 128 bit encrypted
webpages, which means that no one can see your information apart from
PayPal (our payment processor).
Q: I don't have a credit / debit card. Can I use my friend's card ?
A: If your friend does not mind you using their credit / debit card then we have no problem with this. However, your friend must be present and enter his / her credit / debit card information themselves.
Q. I am having problem
configuring Outlook wiht my mail server.
What is your ISP?
Your ISP may be blocking your access to our SMTP server.
Many now do that and force you to use theirs. Check the tech
support web site for your ISP to find out what server you
should use for your outgoing mail.
See
here for list of ISPs
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